Collection of your personal information
In the provision of services to you, The Photo Studio may collect your personal information. The Photo Studio may collect personal information as part of our enquiry, booking and registration processes, a result of our interactions in person and other forms of communication with you, and through our website.
There are many aspects of the website which can be viewed without directly providing personal information, however, for access to The Photo Studio customer support features or to enquire, book or to participate in online competitions, you are required to submit personally identifiable information.
The Photo Studio also automatically collects certain information when you visit the website which, although not revealing your specific identity, may include device and usage information (including, browser type, version and language, operating system, pages viewed while browsing the website, page access times and referring website addresses).
As a result of our collection of personal information, and your access to customer support features and our website generally, the personal information collected may include but is not necessarily limited to:
- – contact details, including names, telephone numbers, email addresses, and postal addresses and postcodes;
- – credit card and other banking or payment information;
- – transaction history; and
- – profile data.
The Photo Studio may at times collect personal information about you from third party sources (e.g. publicly maintained information or from other parties we do business with), but only do so if, for practical reasons only, The Photo Studio is unable to obtain those details from you.
You are under no obligation to provide personal information to us, however, please note, without certain information from or about you, The Photo Studio may be unable to provide services to you.
Sharing of your personal information
The Photo Studio only share personal information to provide you with services and fulfil business obligations, to protect your rights and comply with laws, or otherwise with your consent.
The Photo Studio may occasionally hire other persons or companies to provide services on our behalf, including but not limited to providing support services or running online competitions. The Photo Studio may use and disclose your personal information to engage and inform those third party providers. The Photo Studio takes all reasonable steps to ensure that these persons or organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
Automatically collected information is used solely for internal purposes, so The Photo Studio may gauge visitor traffic and trends and to deliver personalised content to you while you are visiting the website.
Other personal information collected by us is used for a variety of legitimate business purposes, including account and client creation and registration, delivery of our services, to fulfil and manage orders and accounts, and other administrative purposes to meet marketing, support and legal needs and requirements.
How long do we keep your information
How we keep your information safe
The Photo Studio implements appropriate technical and security features designed to protect data and information. However, as with all providers, The Photo Studio cannot guarantee the internet is itself safe. The Photo Studio does its best to protect your personal information, the provision of personal information to us is at your own risk. You should only access our website from within a secure environment.
The Photo Studio holds personal information in both hard copy and electronic forms. The Photo Studio will do all reasonable things to ensure the security of any databases and relevant premises on/in which personal information is held, and to ensure such information is only accessible by authorised staff. The Photo Studio also does all reasonable things to ensure the security of hard copy material and regularly undertakes secure document destruction practices subject to its legal and other policy requirements for the retention and destruction of documents.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. The Photo Studio reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
When accessing our website, small files of data may be placed on your device that enable us to recognise you as a customer each time your return to our website.
The Photo Studio may upload images of you to our website or to an exclusive Online Gallery issued to you via email or text. Images are only made available either, to you for review or ordering purposes from within client only accessible pages, or for marketing purposes in accordance with our standard Terms and Conditions.
Call: 1300 288 818(Opt 3 then 1)
Post: Attn: Drew Sullivan
The Photo Studio,
5 Franklyn St, Glebe,
E-mail: [email protected]
To obtain access to your personal information, please note The Photo Studio may need to complete identification checks to ensure information is provided to the correct person/s.
Please also direct all complaints to The Photo Studio officer named above. At all times, your privacy complaints will be treated seriously, respectfully and confidentially. In the event you are dissatisfied with the outcome of any complaint, you may refer your complaint to the Office of the Australia Information Commissioner.