The Photo Studio Website Privacy Policy

This following document sets out the Privacy Policy for The Photo Studio and our website, Further terms applicable to our services are contained in our standard engagement Terms and Conditions and our invoice Terms and Conditions.

The Photo Studio is committed to providing you with the best possible customer service experience and welcome you to our community.The Photo Studio is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals and our management of your personal information. The Photo Studio respects and acknowledges the importance of your privacy.

Collection of your personal information

In the provision of services to you, The Photo Studio may collect your personal information. The Photo Studio may collect personal information as part of our enquiry, booking and registration processes, a result of our interactions in person and other forms of communication with you, and through our website.

There are many aspects of the website which can be viewed without directly providing personal information, however, for access to The Photo Studio customer support features or to enquire, book or to participate in online competitions, you are required to submit personally identifiable information.
The Photo Studio also automatically collects certain information when you visit the website which, although not revealing your specific identity, may include device and usage information (including, browser type, version and language, operating system, pages viewed while browsing the website, page access times and referring website addresses).

As a result of our collection of personal information, and your access to customer support features and our website generally, the personal information collected may include but is not necessarily limited to:

  • – contact details, including names, telephone numbers, email addresses, and postal addresses and postcodes;
  • – credit card and other banking or payment information;
  • – transaction history; and
  • – profile data.

The Photo Studio may at times collect personal information about you from third party sources (e.g. publicly maintained information or from other parties we do business with), but only do so if, for practical reasons only, The Photo Studio is unable to obtain those details from you.

You are under no obligation to provide personal information to us, however, please note, without certain information from or about you, The Photo Studio may be unable to provide services to you.

Sharing of your personal information

The Photo Studio only share personal information to provide you with services and fulfil business obligations, to protect your rights and comply with laws, or otherwise with your consent.

The Photo Studio may occasionally hire other persons or companies to provide services on our behalf, including but not limited to providing support services or running online competitions. The Photo Studio may use and disclose your personal information to engage and inform those third party providers. The Photo Studio takes all reasonable steps to ensure that these persons or organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

Automatically collected information is used solely for internal purposes, so The Photo Studio may gauge visitor traffic and trends and to deliver personalised content to you while you are visiting the website.

Other personal information collected by us is used for a variety of legitimate business purposes, including account and client creation and registration, delivery of our services, to fulfil and manage orders and accounts, and other administrative purposes to meet marketing, support and legal needs and requirements.

How long do we keep your information

The Photo Studio only keep your personal information for as long as it is necessary for the provision of services to you, including to maintain client and account access, including customer support features in this website or as set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as for tax, accounting or other legal needs).

How we keep your information safe

The Photo Studio implements appropriate technical and security features designed to protect data and information. However, as with all providers, The Photo Studio cannot guarantee the internet is itself safe. The Photo Studio does its best to protect your personal information, the provision of personal information to us is at your own risk. You should only access our website from within a secure environment.

The Photo Studio holds personal information in both hard copy and electronic forms. The Photo Studio will do all reasonable things to ensure the security of any databases and relevant premises on/in which personal information is held, and to ensure such information is only accessible by authorised staff. The Photo Studio also does all reasonable things to ensure the security of hard copy material and regularly undertakes secure document destruction practices subject to its legal and other policy requirements for the retention and destruction of documents.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. The Photo Studio reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.


When accessing our website, small files of data may be placed on your device that enable us to recognise you as a customer each time your return to our website.


You may sign up for or agree to be included in our marketing email list and by doing so, you agree to our use of your personal information for marketing or promotional purposes and in accordance with this Privacy Policy. You can unsubscribe from any marketing email list at any time by clicking on the unsubscribe link in emails sent, responding as directed in any text or by contacting us using the contact details below.


Either now or in the future, The Photo Studio may provide a service to enable you to select and submit orders through our website. Collection and use of your personal information will be in accordance with this Privacy Policy. Our Privacy Policy will be updated with any further requirements relating to the ordering and payment process as required.


The Photo Studio may upload images of you to our website or to an exclusive Online Gallery issued to you via email or text. Images are only made available either, to you for review or ordering purposes from within client only accessible pages, or for marketing purposes in accordance with our standard Terms and Conditions.

Changes to this Privacy Policy

The Photo Studio reserves the right to make amendments to this Privacy Policy at any time. Changes may include the need to update this Privacy Policy to reflect legislative or other changes. We encourage you to review this Privacy Policy frequently to be informed of how The Photo Studio protects your information.

The Photo Studio may use personal information for new, unanticipated uses not previously disclosed in this Privacy Policy. If our information practices change, updates will be made to this Privacy Policy and for the new practices only, information collected from that time will adhere to our updated practices.
If you have objections to the Privacy Policy, you should not provide your personal information or access or use the website.

Contacting us

The Photo Studio welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the means provided below. Subject to the circumstances, administration fees may apply.

Call: 1300 288 818(Opt 3 then  1)

Post: Attn: Drew Sullivan
The Photo Studio,
5 Franklyn St, Glebe,
NSW, 2037

E-mail: [email protected]

To obtain access to your personal information, please note The Photo Studio may need to complete identification checks to ensure information is provided to the correct person/s.


Please also direct all complaints to The Photo Studio officer named above. At all times, your privacy complaints will be treated seriously, respectfully and confidentially. In the event you are dissatisfied with the outcome of any complaint, you may refer your complaint to the Office of the Australia Information Commissioner.